If you have a technical issue with one of our products that you need help resolving, please contact us by any of the means below.
Email Support (Helpdesk)
Email support is offered 24/7/365 with a 30 minute response time at firstname.lastname@example.org. This should be the first port of call for all support issues. A "ticket number" will be issued to you immediately for all correspondence.
Virtual Hosting Support
Virtual Hosting customers please log into your Control Panel and submit a troubleticket using the integrated Support Center.
Dedicated Hosting Customers
Please log into your Support Panel to submit a troubleticket
Colocated Hosting Customers
Please log into your Support Panel to submit a troubleticket.
Toll-free Phone support is offered 10am to 7pm EST from Monday to Friday on 1-800-709-9110.
You must have already logged your ticket in the helpdesk (see above) before using this option, as no support is offered without a ticket number.
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